FAQ
- What materials are your furniture made of?
All of our furniture is made of high-quality wood, metal and premium fabrics. Each piece of furniture is carefully selected to ensure durability and beauty. Specific material information is listed on each product page. - How do I choose the right furniture for me?
When choosing furniture, please consider the size of the space, the design style and your personal comfort needs. If you are not sure about the style or size of furniture that is suitable, please contact our online customer service or our sales team, and we will provide you with professional advice. - Do you provide custom furniture?
Yes, we do provide custom furniture services. You can choose the color, fabric and size to customize the furniture that suits you. Please contact our customer service for more customization options and details. - Do you provide a warranty for furniture?
Yes, most of our furniture has a certain period of warranty service. The specific warranty terms are stated on each product page. The warranty period usually covers manufacturing defects, but does not cover wear and tear from normal use. - Do you support international delivery?
Yes, we do. Please feel free to contact the customer support team and we will do our best to help. - How can I track my order?
Once your order is shipped, we will send you tracking information via email. You can use the tracking number to check the order status on our delivery partner’s website. - Can I modify or cancel my order?
Once an order is processed and shipped, we will not be able to modify or cancel it. If you need to modify or cancel your order, please contact our customer service team as soon as possible and we will do our best to help you. - What is your return policy?
We offer unconditional returns within 30 days. If you are not satisfied with the furniture you purchased, you can contact customer service within 30 days after receiving the goods to apply for a return. Please make sure that the goods are unused and in the original packaging. For detailed return procedures, please refer to our return policy page. - What are your payment methods?
We support a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. You can choose the payment method that is convenient for you at checkout. - How can I get discounts or promotions?
You can get the latest promotions and discounts by subscribing to our email newsletter. We also offer limited-time offers during holidays or special events. Please follow our official website or social media. - What if the furniture is damaged during transportation?
If your furniture is damaged during transportation, please check it as soon as possible after receiving the package and contact our customer service team within 48 hours. We will assist you in processing the return or exchange of the damaged goods.