SHIPPING INFORMATION
Pinehaven Falls LLC is committed to providing you with fast and safe shipping services. Here are our detailed information about shipping:
Domestic Shipping
- Shipping Time
a. Processing Time: It usually takes 1-2 business days for the order to be processed. Once processed, we will hand over your order to the shipping company.
b. Shipping Time: Domestic delivery time is usually 3-7 business days, depending on your delivery address and the delivery method you choose. - Shipping Company
a. We work with the following major couriers to ensure the safe delivery of your order: UPS
i. FedEx
ii. USPS
iii. DHL - Shipping Cost
a. Domestic shipping costs vary depending on the weight, volume and destination of the order. The shipping cost will be displayed at checkout and you can confirm it before payment. - Tracking Information
a. Once your order is shipped, we will provide a tracking number via email, and you can track the status of your package at any time.
International Shipping - Shipping Time
a. Processing Time: It takes 1-2 business days for the order to be processed, and it will be handed over to the international shipping company after processing.
b. Shipping time: International shipping time is usually 7-21 business days, depending on the destination country and customs clearance process. - Shipping Company
a. International shipping will be selected from the following shipping companies depending on the destination country: DHL Express
i. FedEx International
ii. UPS Worldwide
iii. USPS International (selected by country) - Shipping costs
a. International shipping costs are calculated based on the weight, size, destination and shipping method of your order. You will see the actual shipping costs at checkout. - Customs and Duties
a. For international orders, customers are responsible for paying any duties, taxes and other fees imposed by the destination country government. We recommend that you understand local import taxes and tariffs policies before purchasing. - Tracking Information
a. We will provide you with a tracking number via email, and you can track your package through the shipping company’s website. - Notes
a. Please make sure to provide the correct address information, including zip code and contact number. If the address is incorrect or incomplete, it may cause delays or unsuccessful delivery of the package, and the relevant costs will be borne by the customer.
Special reminder
● Undeliverable areas: If your address belongs to an area that some transport companies cannot deliver to, you will receive a notice from us and may need to choose other modes of transportation.
● Holidays and special circumstances: During holidays or unforeseen circumstances, transportation may be delayed. We will do our best to ensure timely delivery.
If you have any questions about transportation or need help, please feel free to contact our customer service team